This Privacy Policy explains how Intersoul Solutions handles personal information collected through this website, including contact enquiries, referral partner applications, and related communications. It is intended to support our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What personal information we collect
The personal information we collect depends on how you interact with us. It can include:
- your name, email address, phone number, job title, and organisation details
- the contents of your enquiry, referral application, or other communications with us
- information you provide about your business needs, technology environment, or areas of interest
- technical information collected automatically when you use the website, such as IP address, browser type, device information, pages viewed, referring pages, and time of access
- cookies, session data, and similar technical identifiers used to operate, secure, and improve the website.
How we collect personal information
We generally collect personal information directly from you when you:
- complete a contact, consultation, or referral form
- email, call, or otherwise communicate with us
- browse the website or interact with website features
- engage with us about services, partnerships, or potential projects.
We may also receive personal information from trusted referral partners, technology platforms, or service providers where that is reasonably connected with your enquiry or our business operations.
Why we collect, use, and disclose personal information
We collect, hold, use, and disclose personal information for purposes including to:
- respond to enquiries, requests, and referral applications
- assess potential engagements, partnerships, and service fit
- provide and improve our website, services, and communications
- manage relationships with customers, partners, suppliers, and prospects
- send service-related messages and, where permitted, marketing communications
- protect our systems, investigate misuse, and maintain records
- comply with legal, regulatory, risk management, and contractual obligations.
What happens if you do not provide information
You can browse most of this website without identifying yourself. However, if you do not provide information requested in our forms or communications, we may be unable to respond to your enquiry, assess your referral application, or provide relevant information about our services.
Cookies, analytics, and website logs
Our website hosting environment and related tools may automatically collect technical information such as IP address, browser type, operating system, referring pages, and usage data. We may use cookies or similar technologies for website functionality, performance, security, and basic analytics. You can usually control cookies through your browser settings, although doing so may affect website functionality.
Who we may disclose personal information to
We may disclose personal information to trusted third parties where reasonably necessary for the purposes described above, including:
- website hosting, email, cloud, security, and technology service providers
- professional advisers such as legal, accounting, insurance, or compliance advisers
- contractors or suppliers supporting our business operations
- government, regulatory, law enforcement, or dispute resolution bodies where required or authorised by law
- other parties with your consent or at your direction.
Overseas disclosure
Some of our service providers may store or process personal information outside Australia through cloud or software infrastructure. Where this occurs, we take reasonable steps to work with reputable providers and to protect personal information in line with applicable privacy obligations.
Direct marketing
We may use your contact details to send you information about our services, updates, or relevant business communications where permitted by law. You can opt out of marketing communications at any time by using the unsubscribe mechanism or by contacting us.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include access controls, secure hosting, email and identity protections, backups, and administrative safeguards. We retain personal information only for as long as reasonably necessary for the relevant purpose, or as required by law, regulation, insurance, or legitimate business record-keeping needs.
Access and correction
You may request access to personal information we hold about you and ask us to correct inaccurate, out-of-date, incomplete, irrelevant, or misleading information. We may need to verify your identity before responding, and in some circumstances the law may permit us to refuse access.
Complaints
If you have a privacy concern or complaint, contact us first using the details below and provide enough information for us to investigate. We will consider your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Contact us
Intersoul Solutions
383 George St, Sydney NSW 2000
Email: contact@intersoul.com.au
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations, or information handling practices. The latest version published on this website applies from the date of publication.