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Remote monitoring and management (RMM), also know as remote IT management, allows for 24/7 monitoring of IT systems. An application, called an agent, is configured and installed on your IT system devices that require monitoring. Once integrated, the agent will report back to us, allowing for full visibility of the monitored devices. Any high and critical alert warnings are sent directly to us, allowing for a proactive approach to managing your IT systems.
RMM is used to aid mobility, enabling a wide range of remote IT functions. These include:
An effective RMM strategy will enable client devices to be brought into service, maintained, and properly secured, all without ever being physically proximal to IT staff—the definition of enterprise mobility. Immediate access to devices increases uptime and client satisfaction. IT administrators can also take care of routine maintenance tasks during users’ downtime, keeping interruptions to a minimum. Not needing to spend time in the field with endpoint devices increases IT efficiency and eliminates most travel time.
Remote monitoring helps enhance IT security by providing automated checks on devices on a routine schedule. This eliminates the need for users to manage their own security updates. With the proliferation of PC-based devices that don’t involve a user—for example, digital signage, kiosks, and vending machines—RMM is a valuable way to ensure devices stay up and running. IT administrators can make updates or repairs without having to deploy a service technician.
