Helping put back together the pieces of your IT puzzle.
Intersoul Solutions offers flexible, reliable, on-demand Remote IT support services to suit your needs. Whether your working from home, or need support for your business, we’re here to help right across Sydney and Australia wide.
Some of you may remember having to physically take your computer to the store for a repair. Probably the most concerning bit would be reconnecting all the cables when you got home.
Not to worry, gone are the days of carting your computer to the shop. Think of us as your remote computer store.
Our Remote IT Support service team are here to rescue you. With expert technicians across Australia, we have all the experience and knowledge required to tackle any computer or computer-related tech problem. The best part is that we don’t even need to pay you a visit, well not unless we need to physically replace something.
We will get in touch with you within 60mins during business hours.
Maybe you value your privacy, are a little time poor, have a deadline you need to meet, or a visit from an onsite technician just isn’t practical. Whatever your reason, we have the perfect solution – our remote support service is great for resolving small issues that present big problems. We can remove a virus infection, malware infection, get your software configured, speed up your computer. We can even help with new computer setup, PC or MAC.
So, whether you live in Sydney, Central Cost, South Coast, Perth or Hobart, there isn’t anywhere in Australia that we don’t provide support.
Most things can be fixed remotely, however if your device cannot connect to the internet then you’ll need a computer technician to pay you a visit. By calling us today we can schedule one of our technician to come right to your door. We offer same day services at no extra charge.
During your remote support consultation, you will be speaking with one of our qualified technicians. We will connect to your desktop, laptop (Windows or Mac) or even your device (Mobile or tablet), through the internet. We will use special software that will allow us to see and control your computer screen as you do. You will be able to see and speak with us at all times, and our technician will guide you through the resolution process.
If at any point you feel uncomfortable with the service, you can close the application. This will end the session and we will not be able to get access to your computer without speaking with you again.
At any point you can ask any questions you feel are relevant and we will be more than happy to answer them.
We will never ask for any passwords or look into any private areas of your computer unless you instruct us to do so. Once we end the remote session we will no longer have access to your computer.