Onsite IT Support and Computer Maintenance

Need IT support services? We provide onsite IT support services!

Reach out to us if you’re having trouble with your IT support, need PC repairs or even MAC repairs! computer. We deliver fast onsite it support with an personal touch. Don’t worry about not understanding our techs, we speak pure Australian English. We’ll explain everything in a way you will understand. So whether you need computer repairs, laptop repairs or even an IT service plan let us know! We’ll make sure you’re covered!

We have unlimited IT helpdesk and onsite support options available!

What are IT support services?

IT support services are all about giving you support focused around anything Information Technology related. This includes your infrastructure, your computers and laptops, and anything to do with technology in the home or business. Let us empower you with all the digital capabilities of the modern world! Get rid of that pen and paper and start working efficiently.

At Intersoul Solutions, we are passionate and we love to look after our clients and ensure all IT devices are working well. IT should be a seamless addition to your daily expense with little fuss or frustration. The evolution of technology should fit in with your daily life, so you don’t even notice that it’s there. This is what we strive to achieve for our customers.

We enable work from home, connecting users to their office as well as providing websites, email, network, and VPN connectivity.

Struggling to maintain your entire network including workstations, servers, Wi-Fi, and Internet connection? The most common services we get customers calling us for are:

  • Introducing and designing PC equipment, networks and infrastructure.
  • Programming and automation.
  • Printers, scanners and network equipment.
  • Maintenance of PC framework and network infrastructure.
  • Testing innovation.
  • IT Automation.
  • Full network monitoring and maintenance.
  • Server and network support.
  • Security and virus protection.
  • Computer software.
  • Network structure .
  • Firewalls.

Why does every company need IT support?

Technology is the number one factor changing the face of business. Constantly evolving and adaptive technology transforms how businesses function. One of the important ways to ensure businesses can function smoothly is through IT support services. We are equipped and can fully handle all your technical problems.

How IT support can help you with multiple solutions?

Are you running into IT-related issues often? Whether the problem is a “user” error, a bug, or a technical issue, it does not matter. You just want it solved so you can continue without business interruption. Well, any questions relating to IT maintenance services can be answered by our expert IT computer support technicians. We can solve technical problems such as installation issues, login errors, software, antivirus, and other technical difficulties that can harm user experience and overall business productivity.

What does an IT Support Specialist do?

The role of an IT support specialist is to provide onsite and remote support and data analytics services. Each of these can help with different types of technical issues that a business may have.

To provide you with the best services possible, we perform a thorough investigation to narrow down the fault. With our expertise, we determine which solution will be the best for your ongoing needs. We make sure we explain what exactly is happening with your network, why it is performing below par, and the best alternatives. Much of what we do, when the decision to outsource your IT support function has been made is preventative, such that issues are identified before they become critical.

Do not continue to DIY your network maintenance any longer. Call us on 02 8060 6224 if you would like expert IT computer support technicians for remote and onsite services.

What is the difference between “IT support” and “IT helpdesk”?

IT help desk is all about answering phone calls and responding to emails / form-based tickets. Talking with customers over the phone where common solutions are solved through resetting the password or connecting to your computer to update your Java.

In IT support, more technical and skilled tasks are escalated. We call them second-level helpdesk tickets that require going to a customer’s site. It’s being there personally to resolve complex hardware and software issues or doing application admin tasks.